Before we send you a treasure from our workshop, our fairies and dragons insist we share the simple rules that keep the magic running smoothly.
Effective Date: 8/8/2025
By ordering from our workshop or visiting our site, you agree to these simple terms — written in plain language, with a little help from our resident mimics.
1. Handmade Wonders & Whimsical Variations
Every piece in our shop is shaped by human hands. This means your mug, sculpture, or instrument may have tiny variations in color, shape, or finish. These aren’t flaws — they’re the marks of a real life in our workshop, and no two will ever be quite the same.
2. Orders & Payment
- Full payment is required before our dragons will release your order for shipping.
- Custom commissions may require a non-refundable deposit before the work begins. This covers materials and the fairy-sized, chocolate chip cookies that fuel our creativity.
- We reserve the right to decline orders if the magic just isn’t right.
3. Shipping
- We ship to the address you give us at checkout — our messenger sprites can’t guess where you live. Please double-check your details.
- Shipping costs and delivery times are calculated at checkout.
- We can’t control delays caused by shipping carriers, weather, or the occasional mimic outbreak. We will do our best to keep you notified if any delays occur.
4. Refunds, Returns & Exchanges
Because our creations are handmade and often one-of-a-kind:
- Returns: Accepted within 14 days of delivery for unused, undamaged items. You’ll need to send them back by mortal mail at your expense.
- Refunds: Issued once your returned item arrives safely back in the workshop.
- Exchanges: Possible if we have a similar item in stock (and the fairies agree). Contact us within two weeks of receipt and we will work with you.
- Custom Orders: All sales are final unless your item arrives damaged or defective.
- If your order is damaged in transit, send us photos within 7 days so we can send a replacement or refund — our dragons take broken treasures very seriously.
5. Workshop Lore & Creative Rights
All designs, artwork, photos, and text on our site belong to us (and our studio helpers). Please don’t copy, reproduce, or sell them without our permission.
6. Limitation of Liability
Our mugs will hold your tea, not grant you immortality. We are not liable for damages from misuse, neglect, or daring experiments involving fire-breathing dragons.
7. Changes to These Terms
The rules of the workshop may shift from time to time. Any updates will appear here with a fresh effective date.
8. Contact the Workshop
Questions? Send a message to contact@dreamforge.art. Our fairy network will make sure it reaches us (and not the mimics)